Frequently Asked Questions
|Here at The River Cruise Line, we make booking your holiday as straightforward and stress-free as possible by providing you with all the information you need to plan your perfect trip. |
Below, we have listed some of the most frequently asked questions about our wide range of river cruises. Take a look and see if the answer to your query has been included. If not, feel free to get in touch.
|How will I know what is planned on each day?|
As well as the information you will receive with your travel documents, a daily programme will be placed in your cabin and displayed in the main reception area onboard. This will list the places you are due to visit and a timetable for the day that includes meal times.
To ensure the smooth running of the tour and the wellbeing of our passengers, your cruise director and cruise manager are available throughout the trip. We encourage you to go to them with any questions you might have. However, due to the nature of our cruises, the director and manager will not always join the coach journeys to and from the UK.
|Is there a dress code onboard? |
We want you to be comfortable throughout your river cruise, so we are happy for you to dress informally for the duration of the trip. Be sure to pack suitable clothing for the time of the year and the climate of your destination. We also advise you to take a sturdy, comfortable pair of shoes, especially for daytime activities or excursions, as some tours may involve walking over cobblestones or other uneven surfaces.
The only dress code we ask our guests to follow is for no denim or shorts to be worn in the ship’s restaurant in the evenings. And on one night of the cruise, there will be a captain’s party night for which some people do like to dress formally.
|What is the cruise ship entertainment like? |
With our varied selection of entertainment, there is something to suit all tastes. Each of our vessels has an onboard musical entertainer, and we also host quizzes, bingo, sing-alongs and dancing events during the trip. We will be sure to keep you updated with entertainment listings in your daily programme.
|How can I pay for things onboard? |
On your arrival at the ship, we will give you a cabin card which can be used to pay for extra items onboard, such as bar and shop purchases. Depending on your ship, the card can either be topped up at the beginning of the cruise or charged at the end. Payments to your card can be made in cash, with euros, or by credit or debit card.
|What will my cabin be like? |
All of the cabins on our ships are ideal for rest and relaxation after a day’s exploration. Our cabins come in a range of sizes to accommodate your party’s needs, although availability of certain cabin sizes will depend on which ship you are travelling on. All of our cabins are fully air conditioned to keep you comfortable, and our private bathrooms include a selection of toiletries and soaps for your convenience (please note that neither of these facilities are available on the African Queen). With fresh linens, a great view, and easy access to shower and toilet facilities, your cabin will feel like a home away from home.
Your cabin will be cleaned every day, and we are happy to resupply your bathroom with fresh towels and soap on request. Each cabin has a safety deposit box (standard hotel size of 30cm x 30cm x 25cm), and a hairdryer will either be included or available to hire from reception. Please note that our cabins do not have tea or coffee facilities, but refreshments are available from the bar.
To find out which cabin options are available on each of our vessels, visit our ships page.
|Will my cabin be noisy? |
Whichever cabin you are in, you can expect some level of noise when the ship is moving. The closer you are to the engine room, the more noise there will be in your cabin. However, the vast majority of sailing will be done during the mornings and early afternoons, which you will most likely spend in the lounge or dining room. On some itineraries, there may be the need to set off in the early hours of the morning to ensure we are able to share all of the excellent locations with you on your trip. We include sailing times on your daily programme onboard, keeping you informed every step of the way.
|Will the ship sail at night? |
The majority of our cruises ships arrive in the afternoon and do not set sail again until the following morning, though this can sometimes be in the early hours. Some itineraries, however, will require the ship to sail overnight, though this is not common. Please visit our cruises page of the website to find more detailed itineraries for each cruise. They are also available in our brochures which you can read or order here.
|Should I tip on a river cruise? |
We do not have a cruise tipping policy, and believe that any tips should be completely discretionary and reflect your satisfaction with the standard of service you have received. At the end of your trip, a questionnaire for the attention of the captain will be left in your cabin, along with an envelope where you can leave a tip for the crew, if you wish to acknowledge their fine service. A general guideline for tipping the crew is 5 euros per day. Please note that the envelope tip does not include the cruise director, cruise manager and coach drivers, who you may wish to tip separately.
|What type of power outlet do your ships provide? |
Our European cruises supply a 220V AC current to your cabin, accessible through a two-pin euro plug. As such, European adapters will be necessary for UK appliances.
|How can I stay connected on my river cruise? |
All of our ships offer Wi-Fi services onboard that you can connect to. This service is chargeable and fees will vary from ship to ship. Please note that our Wi-Fi service is subject to availability due to satellite connections being affected by sailing conditions.
|Can I smoke during my river cruise? |
Smoking is only permitted in the designated smoking areas onboard; the rest of the ship is designated as strictly non-smoking, including the use of e-cigarettes. Please ask your cruise manager where the smoking area can be found on your ship.
|How can I celebrate a special occasion onboard? |
If your cruise is for a special occasion, there are a few extra things that we offer to help you celebrate. We offer three packages that you can purchase to make your cruise as memorable as possible:
|Do you offer a laundry service onboard your vessels? |
Most of our ships are unable to offer this service, but our ms Serenity, ms Chernishevsky, and ms Russ have an onboard laundry service that is chargeable to your cabin card. Please note that none of our ships are able to offer a dry-cleaning service.
|What kind of items does the onboard shop stock? |
The shops onboard our vessels stock a variety of souvenirs such as postcards, pens, keyrings, glasses, mugs, scarves, jewellery, and local biscuits/sweets. They also stock a small range of everyday essentials such as toothbrushes, toothpaste and combs.
|Can river cruises make me seasick? |
Probably not. As river cruises don’t tend to sail on open water, they are not exposed to waves in the same way that an ocean cruise ship is. The only wave motion to be found on a river is probably the wave from a passing ship, which wouldn’t cause much turbulence. If for some reason you do find yourself on choppier waters, there are a few things you can do to combat the condition. The NHS has detailed information on seasickness and how you can alleviate its symptoms.
|Will my passport be held when I board my cruise ship? |
Yes, on many of our cruises it is common for passengers' passports to be held on embarkation for passport/visa purposes when crossing borders. Passports are usually returned to passengers the following day.
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|Food and drink|
What is the food and drink like onboard?
Time and time again our guests comment on the exceptional quality of the meals served onboard our cruises. All of our ships offer full board (every meal is included), with delicious cuisine served in one of our beautiful restaurants. We include the times of each meal on your daily programme, so you will always be informed of the day’s menu.
Breakfast is buffet style, providing you with a choice of cereal, fruit, yoghurt, cold meats, cheeses, or a traditional cooked breakfast. Lunch and dinner are either a set menu with waiter service, or a buffet with a fine selection of hot dishes.
|Do you offer tea and coffee onboard? |
Yes, we are pleased to offer tea and coffee as part of your lunch and evening meal, as well as part of our early risers and mid-morning gatherings in the lounge. Tea and coffee is also available throughout the day, but is chargeable to your cabin card.
|Are you able to cater for my dietary requirements? |
We are more than happy to accommodate any dietary requirements you may have. Simply let us know at the time of your booking and the crew will be able to make the necessary preparations.
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|Disabilities and medical conditions|
What if I have a medical condition or a disability?
Please advise us of any medical conditions or disabilities when you book your river cruise. It is vital that we know this in advance, so we can ensure that your needs can be met. Mention any special requirements to one of our holiday advisors and they will be happy to pass this information on to one of our dedicated mobility team members. We will do our utmost to prioritise your special request; however, we cannot guarantee that all needs can be met.
If you have purchased our insurance, please read the policy carefully to ensure it meets your personal requirements. We also suggest that you make yourself and your special requirements known to the cruise director, the cruise manager and the crew.
|Are your ships suitable for wheelchairs, rollators, or walking frames? |
When booking your cruise, please inform us of any passengers with the need for a wheelchair, rollator, or walking frame. There are several considerations you should keep in mind when planning a cruise with one of the aforementioned items.
We cannot always guarantee that where we will be docked will be wheelchair/rollator/walking frame friendly. Therefore, we cannot guarantee that it will always be possible to accommodate passengers with reduced mobility.
The structure of some of our ships does not allow for the use of wheelchairs, rollators, or walking frames onboard: narrow doors, steep stairs and limited ship access are just some of the obstacles that prevent their use. Some of our larger vessels have accessible parts and even lifts that operate between decks; however, check the deck plans of our ships to familiarise yourself with the layout before booking.
You should also be aware that the day excursions on some of our cruises may require passengers to walk up slopes or on streets with cobblestones. These may prove difficult for people using mobility aids.
|What happens if there is a medical emergency onboard the ship? |
Each of our cruise ships has designated crew members who can offer first aid in the event of an emergency. We do not have medical facilities or a physician onboard, but with our ships never being far from port, medical assistance can quickly be provided ashore.
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|Passports and travel insurance|
Do I need travel insurance for a river cruise?
If you are travelling abroad, travel insurance is a necessity. To make things easier for you, we have arranged competitive travel insurance from P J Hayman & Company Ltd that you can purchase from us. This saves you the time and trouble of having to arrange it yourself. We recommend that you take out the insurance cover we offer, and that you also take a copy of the insurance policy with you on holiday, in case you need to refer to it.
When you receive your policy, please read through it to understand what is and what isn’t covered, and to make sure all of the activities you wish to do on your trip are included. If you decide that the insurance is not adequate and you have not travelled or made a claim, you can return the policy, proof of premium and any other related documents to us within 14 days and we will refund the premium in full. You can access a specimen copy of the policy wording here.
Should you decide not to take out our insurance, you must provide us with details of your alternative insurance. Please make sure that your alternative insurance is as comprehensive as ours, containing equivalent cover and a 24-hour medical emergency number.
Please note: If you have a pre-existing medical condition; are currently taking any medication; have suffered from a serious, chronic, or recurring illness; or are waiting to go into hospital as an inpatient, you must call our insurance provider’s Healthcheck helpline on
01732 853 343 to declare it.
|What is a European Health Insurance Card and why do I need one? |
A European Health Insurance Card (EHIC) entitles you to free or discounted state-provided medical care in many European countries. It has replaced the no longer valid E111 form which served the same purpose. It is useful for accidents or injuries which will save you claiming from your insurance company. The card will also cover treatment of pre-existing medical conditions and routine maternity care, and will cover your treatment until you return to the UK.
It should be noted that this card is not an alternative to taking out travel insurance. It will not cover any private healthcare costs, stolen or lost property, or flying you back to the UK. It is incredibly important to have both an EHIC and comprehensive travel insurance before you leave for your cruise. You can find out further information on the NHS website, and you can apply for your EHIC free of charge via the dedicated online application form. You can also apply by telephone on 0845 606 2030 or by picking up a form at your local post office.
|What are the passport requirements for my cruise? |
We ask all passengers to bring their passports with them on our cruises. Please make sure your passport will have a minimum of six months validity from the date of your return to the UK, although this can be subject to change and can depend on the countries you are travelling through. You can check with the relevant embassies for further advice on this matter. If you hold a non-UK passport, you should check the issuing country’s regulations and the relevant embassies in the countries you are travelling for any specific visa requirements.
If you do not currently hold a valid passport, you should aim to obtain one a minimum of 12 weeks before your departure date. Applications can be made online, by post, or by using the Post Office’s Passport Check and Send service. You can get more information on HM Passport Office’s renew adult passport page, or by calling 0300 222 0000.
|Are there any cruise visa requirements? |
For UK passport holders, you will only require a visa if you are travelling on our Moscow to St Petersburg cruise. The other countries we sail through are either members of Europe’s Schengen Area or have a non-visa agreement with the UK. For our cruise through Russia, we will send you the relevant information required with regards to obtaining your visa. For holders of non-UK passports, you should check with the relevant embassies to see what visa requirements are in place for the country your passport was issued.
|Are there any health requirements for your cruises? |
There are currently no vaccinations which are compulsory for any of our cruises. General health regulations in different countries are subject to change, and we do recommend you obtain an EHIC which covers any medical treatment that becomes necessary during your trip. For further information, please visit the government’s foreign travel advice page for a country-by-country guide.
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How much luggage can I take on my river cruise?
Due to the space restrictions onboard our vessels, we kindly ask that you restrict your luggage as much as possible in accordance with the duration of your trip:
If you are flying before your cruise, it is advisable to attach your River Cruise Line labels after you have landed, as airline staff may remove them to attach their own labels. If you are flying, make sure you are aware of your airline’s own luggage restrictions. These restrictions will be included in your joining documents.
|What should I do if I lose any of my luggage? |
Unfortunately, we cannot take any responsibility for items left behind by our passengers. We do ask that passengers ensure they have all of their belongings with them before disembarking. Also, we cannot guarantee that any items left behind by passengers will be found or returned.
|How is my luggage transported to the ship? |
Your luggage will be loaded and unloaded from the ship on the day of embarkation and disembarkation. The crew will deliver your luggage to your cabin at the start of the journey.
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What if I or one of my companions can no longer travel on the holiday?
If you or one of your party can no longer travel, the person who made the booking must notify us in writing. Your cancellation will be effective when we receive it in writing or when we receive your express telephone instructions. You can find our address on our contact us page.
Once we have received your notice and have confirmed that your payments are up to date, we will send you a cancellation invoice that will indicate what the cancellation fee is. For more information on cancellation fees, please refer to clause 8 of the booking conditions. They are available as part of your booking documents and also in The River Cruise Line handbook. Provided you have comprehensive insurance, you may be able to claim these fees back, as long as your cancellation reason falls within your policy’s cover. Please make any insurance claims direct with your insurance company.
|Can I transfer someone’s place to another person? |
Yes, this is possible. Please ensure that the person who made the booking notifies us of the transfer in writing no less than 14 days before your departure date. It is advisable to use recorded or registered post to confirm that we have received your notice. There is an amendment fee of £20 which you will have to pay before the transfer can be made. If we are notified less than 14 days before the departure date then full cancellation charges will apply.
Please note: If you are flying, be aware that name changes on flight tickets can’t be made within 28 days of travel.
|Will there be any alterations to my holiday? |
Our brochures are produced many months in advance, so occasionally we may have to make changes to your trip. If this happens, we will notify you in line with clause 10 of the booking conditions, which are available as part of your booking documents. You can also view these conditions in our handbook.
Please be aware that river cruises have certain requirements for water levels in order for vessels to sail. In the drier months the water level can drop significantly, and rise in the wetter months. In the event that this affects your booking, we will make alternative arrangements and notify you as soon as possible.
|When is the balance payment due? Will I be sent a reminder? |
Your balance payment is due 10 weeks before the date of departure, with the exact date given towards the bottom of your booking confirmation. If you are paying by credit card, you will incur a 2% administration fee, but there are no fees for payment by debit card.
Please be aware that no final balance reminder is sent to you, so it is essential you are aware of when it is due. The next piece of paperwork you will receive will be your joining instructions.
|How can I pay the balance of my trip? |
We are pleased to be able to offer you several options for the payment of your trip:
|Can I make alterations to my booking? |
If you would like to make any alterations to your holiday, such as a change of departure point, you must notify our UK sales and marketing office in writing as soon as possible. Check our contact us page for the address to write to. We charge a fee of £10 for each alteration which must be paid before an amendment can be made. While we endeavour to accommodate your requested change, we cannot guarantee that it will be met. In the case of flight bookings, any amendments may incur extra charges. Please refer to clause 7 of the booking conditions in the The River Cruise Lines handbook or your booking documents for full details.
|Can I book cruise excursions while onboard? |
Yes, we are happy to assist you with booking excursions while onboard our ships, just let your cruise manager know. You can pay in euros or sterling, and also by credit or debit card (there is an extra fee chargeable for card payments). You can book most optional excursions up to the day before departure by calling our holiday advisors on 0844 409 7971 (subject to availability). It should also be noted that prices of excursions booked on the cruise will be higher than if pre-booked.
|When should I book the excursions for my trip? |
You can book your excursions at any time from the date of booking up until when you are onboard the ship (subject to availability). Please be aware that if you are booking onboard, the excursions will be slightly higher in price — you will not be able to take advantage of our pre-book package price. For more information, please visit our optional excursions page.
|What happens if I want to cancel an excursion? |
If you wish to cancel an excursion before you travel, you must notify us immediately and we will cancel your place and refund you the full cost (this option is not available if you are cancelling the whole holiday). Any excursions cancelled onboard are non-refundable but you may be able to claim on your insurance.
|How is my cruise booking protected financially? |
With The River Cruise Line you can book with confidence knowing that we are fully ABTA and ATOL registered. For more information on our membership with both of these organisations you can visit our protection information page.
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Are your cruises suitable for children?
Unfortunately, due to the smaller layout of river cruise vessels, we are unable to offer any facilities or entertainment for children. Due to this, we are unable to accept children under the age of 12 on our cruises.
|What currency will I need to take? |
The currency that you require will depend on the countries you are travelling to. We do not offer a cruise currency exchange onboard our vessels, so you will need to make sure you have enough money before the trip. There will be opportunities to exchange more currency at the locations we visit. As we sail through a number of countries, please see the below guide for the currency you will need:
Euros France, Belgium, Holland, Austria, Germany, Italy, Portugal, Slovakia and Luxembourg
Check with your local Post Office for the latest advice. Check with your local Post Office for the latest advice. Check with your local Post Office for the latest advice.
There are ATMs in most of the towns and cities that we visit, and in most cases they accept UK credit and debit cards. An alternative is to use a pre-paid travel card, which acts like a debit/credit card so it can be used at many cash machines, shops and restaurants. Before you travel, you can add a certain amount to the card in the currency of your destination. These funds are also guaranteed should your card be lost or stolen. You can find more information about these cards on Money Saving Expert’s guide to pre-paid travel cards. The guide also contains advice on finding the best card for you.
|Does The River Cruise Line offer a reward scheme? |
Yes we do. We are pleased to be able to offer our regular travellers membership in our Ambassador’s Club, where you can enjoy great discounts each time you book. Each time you return from one of our river cruises, you will receive a ‘welcome home letter’ in which we will confirm the amount of discount you have earned. You can then use this for your next cruise with us. For full details, please see our Ambassador’s Club information page.
|When will I receive my travel documents? |
You can expect to receive your joining instructions, luggage labels and cruise itinerary approximately 7 to 10 days before the departure date for your cruise.
|When is the best time of year to book my river cruise? |
The weather in Europe is at its best in the spring and summer (May to August), and it is best to avoid the school holiday periods if you want to experience the memorable locations with less crowds. Many of our cruises operate all year round so there is plenty of choice, but as some of them are seasonal (like our Christmas and New Year trips) the scope for booking can be a lot narrower.
You can stay up to date on the latest weather forecasts for Europe on these websites:
|Can I request a brochure? |
Yes, you can request a copy of our latest brochure free of charge on our brochures page. Simply select which brochures you would like to receive and fill out the contact form on the page. You can also view online versions of the brochures from this page.
|Can I buy gift vouchers? |
Yes. We are pleased to be able to offer our customers a range of holiday vouchers that can be purchased and later redeemed against the value of one of our holidays. You can choose from amounts of £10, £20, £50 and £100. To order yours, call our holiday advisors on 01858 431900. For more information, please visit our gift vouchers page.
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Contact telephone numbers during your holiday
We strongly advise you to bring your mobile phone with you on your trip. Make sure it is switched on and you are contactable on your day of departure, as we will try to contact you if there will be any problems, such as a delay with the coach. If you have not already provided us with your mobile phone number, please give our office a call on 0844 409 7971 so that we can update your records.
We also have a 24-hour emergency phone line, which you can call should you experience any problems while on your holiday. You can reach this phone line on 01858 438 464.
Please note: We can only provide assistance on holidays that are currently underway on this phone number. If you have a query regarding a past or future trip, please call the above office number for support.
|If I am travelling by coach, how many additional pick-up stops will be made? |
We understand that when you get on one of our coaches, you are eager to arrive at your destination and begin enjoying your holiday. With this in mind, we can guarantee that when you have boarded your tour coach, there will be no more than five additional pick-up stops en-route to the UK port of departure (excluding motorway services and overnight hotel stops).
|If I am driving to the departure point, will I be able to park my car? |
There is car parking available at the Newcastle, Hull and Dover ferry terminals for those passengers with cars. Car parking at Hull is £6 per 24 hours, and Newcastle is £12 per 24 hours. You do not need to pre-book either of these terminal car parks.
Car parking at Dover is £9 per 24 hours, and you do have the option to pre-book a space when arranging your holiday with us. Your parking directions and voucher for Dover will be sent to you with your travel instructions.
Please note: Parking at Dover may not always be close to the ferry terminal, and may be with a company who collect your car from the terminal and take it to a secure car park further away. Your car will be returned upon your arrival back at Dover.
If you are joining us at an airport, parking costs will vary depending on which one it is. You can visit the airport’s website for information about parking, or we can provide information and book this for you on a request basis, subject to availability.
Please let us know if you would like this service when booking your holiday, or contact our office on 0844 409 7971 and we will be happy to help.
Please note: All prices listed here are correct at the time of publication.
|Where will I find the details of my travel hotel? |
If you are staying at a hotel en-route to or from your cruise, you will find contact details on your joining instructions. You can pass these details onto your next of kin while you are away on holiday. Your joining instructions will also include confirmation of your room type (ie twin, double, single, or triple). If you have any queries about your hotel, please get in touch with our holiday advisors on 0844 409 7971.
|When will I receive my flight times and documents?|
Your flight times and documentation will be sent to you approximately 14 days before departure. Your e-ticket or flight reference number, as well as details of what to do, will be sent with your joining instructions approximately 7-10 days before travel. Usually, a paper copy of your e-ticket and flight boarding pass will be included, which you will need to bring with you to the airport. Please check with the relevant airline for your luggage allowance.
|What do I need to do if I am travelling by National Express? |
If you have chosen to travel by National Express to one of our ferry departure points, you must ensure that the coach you book will drop you off at the terminal in time to join with the holiday coach. It is advisable to check the National Express routes and timetable before confirming this option with us to make sure there will be a coach service to meet your needs. You can get more details on the National Express website, or by calling their enquiry line on 08717 818178. Once you have settled you balance with us, a redeemable voucher will be sent as part of your joining instructions. The voucher will include step-by-step instructions on booking your coach.
|What do I need to do if I am travelling independently by air? |
We will provide you with a map of where the ship will be berthed and your boarding time with your travel documents. Remember that the vessel is not always berthed close to the relevant airport, so you will need to make your own arrangements to reach it. Please note that you will not be able to board the ship until approximately 6pm on the first day, and will be required to vacate your cabin by 8.30am on the final day. This is to allow for housekeeping etc.
|What happens if I want to stay overnight on the day I return?|
It is advisable to book an overnight stay for your return to the UK in advance of the cruise, but should you decide to while still onboard, it can still be arranged (subject to availability). Please notify your cruise manager of your intentions, and they will confirm availability for you. If there is a room available, you will need to pay the cruise manager aboard the ship.
|What time will I depart and arrive back if travelling by coach? |
Before we can estimate what time you will arrive home, we have to wait for all passengers to book so that we can create an accurate route and timetable for your trip. We start work on this around two weeks before the departure date, after which your joining instructions with exact times will be sent to you. Any times given prior to this are for guidance purposes only and subject to change. From our experience we can tell you that we aim to be at the port of departure as follows:
Dover – 9am
Newcastle – 2pm
Hull – 5pm
|How often will we stop for breaks on the coach? |
When and where the coach stops for breaks is at the discretion of the driver, though we do ask that they make regular stops for your comfort, which is usually every three to four hours. We would also advise you to take refreshments with you, particularly if you have a medical condition or special diet to follow.
Please note: Euros are needed for services in European countries.
|What will the coach be like? |
Our coaches are of executive standard with toilets and air conditioning. If you fly to the continent, coaches used on transfers may not have these facilities but they will be comfortable. On some occasions, taxis or mini buses may be used for part of the journey. Smoking (including e-cigarettes) or drinking alcohol is not permitted on any of our vehicles, but regular stops will be made during the journey.
|Where can I find my coach seat number? |
Your coach seat numbers will be confirmed on your travel documents and will take into account, as far as possible, when your booking was made and any special requests made at the time of booking. There are a limited number of seats towards the front of the coach (usually the first three rows) that can be reserved for just £10 per person. If you have not already requested these, and you now wish to do so, please call one of our holiday advisors on 08717 818178 and they will be able to check availability for your chosen cruise.
|Will my coach pick-up point definitely operate? |
Where coach travel is offered as part of the holiday, there is a minimum number of passengers required to operate a coach pick-up point. In the unlikely event that your chosen departure point does not achieve sufficient numbers, we will offer you alternative travel arrangements.
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